Fast, Reliable, and Professional – How Oorwin’s Support Team Elevates the Customer Experience
Experienced consistent, responsive, and high-quality support from Oorwin, enabling smooth platform usage, faster issue resolution, and stronger trust in the partnership.
timely response rate on support queries
0
%
Improved customer satisfaction
with faster resolutions
Personalized assistance
enhancing user confidence
United States
LOCATION
Recruitment Services
INDUSTRY
Mid-Sized Recruitment Firm
EMPLOYEES
- overview
Fast, Reliable, and Professional – How Oorwin’s Support Team Elevates the Customer Experience
Partnered with Oorwin to enhance recruitment efficiency. While product functionality was critical, equally important was the need for reliable support to ensure seamless platform adoption and day-to-day use.
- Challenge
- Ensuring quick resolution of technical and functional queries
- Need for personalized guidance during adoption and usage
- Requirement for clear communication and professional support during critical workflows
- Solution
Oorwin provided dedicated, responsive, and personalized support services, ensuring smooth user experiences and faster query resolutions.
Key Support Features Leveraged:
- Prompt Response Times: Queries and issues addressed without delays
- Clear Communication: Step-by-step guidance for faster resolution
- Dedicated Support Representative: Continuous support from Pranay, delivering prompt, professional, and patient assistance
- Results
Quantified Improvements:
- Faster resolution of queries, minimizing recruiter downtime
- Higher client satisfaction with consistent and professional assistance
- Stronger adoption of Oorwin platform features through guided support
Additional Benefits:
- Personalized support fostering stronger client relationships
- Trust in Oorwin as a long-term partner
- Smoother operational flow without disruptions
Thank you for reaching out—my experience with Oorwin’s support services has been positive overall, with a responsive and helpful team that I truly appreciate; what’s working well includes timely responses, clear communication, and a professional, courteous approach, and I’d like to specifically highlight Pranay for his excellent support, as he is prompt, patient, and clear in addressing questions, making the overall experience smooth and positive.
Anu
Tharu Technologies Inc
